Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Standard delivery typically takes 3-5 business days, while heavy equipment orders may take 7-10 business days due to specialized freight handling.
Do you offer professional assembly for large gym equipment?
Yes, we provide professional assembly services for treadmills, power racks, and multi-gyms for an additional fee. You can select this option at checkout or contact our support team after purchase.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that for hygiene reasons, wearable items and supplements cannot be returned once opened.
Do products come with a manufacturer warranty?
All our equipment comes with a standard manufacturer warranty. Duration varies by brand, but we typically offer a minimum of 12 months coverage on frames and motors for cardio machines.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna to help you build your home gym sooner.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.